FAQ

BRAND VISION

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VOLARÉ, a fashion label inspired by a world celebrating freedom of thought and creativity, embodies a continuous drive for evolution, aiming to offer a dynamic and expansive approach to new luxury, showcased in its Ready-To-Wear collections.

Since 2016, the ever-evolving aesthetic of VOLARÉ has organically found its way onto creatives, influential personalities, Grammy-nominated artists, and NBA World Champions, and has currently been featured in major press outlets such as GQ, Highsnobiety, Genius, and Complex Magazine.

SHIPPING AND DELIVERY

WHAT IS THE ESTIMATED SHIPPING RATE?

Shipping rates may vary upon the shipping method of your choosing.

Shipping options and rates are calculated automatically during your checkout process.

WHEN WILL MY ORDER BE SHIPPED?

Upon purchase, please allow 3-5 business days for your items to be processed and fulfilled before shipment.

WHICH COURIER IS HANDLING MY PACKAGE?

CANADA

Your shipments are handled with care through Canada Post.

USA

When delivering to the United States, Canada Post, the primary postal service in Canada, partners with the United States Postal Service (USPS) for international shipments.

This collaboration ensures efficient and reliable delivery across the border.

INTERNATIONAL

Canada Post typically collaborates with international courier services like UPS, or FedEx to deliver parcels to Internationally. The specific courier used can vary based on the service level chosen and the destination.

WHAT IS THE ESTIMATED SHIPPING TIME?

After processing and fulfillment, shipping times vary from the options of your choosing.

*Please note that processing and fulfillment is in addition to these times*

CANADA

Xpresspost™ :
1 - 2 business days

Priority™ :
1 business days


USA

Expedited Parcel™ :
4 - 7 business days

Xpresspost™ :
2 - 3 business days


INTERNATIONAL

Tracked Packet™ :
6 - 10 business days

Xpresspost™ :
4 - 7 business days

HOW CAN I TRACK THE STATUS OF MY ORDER?

You will receive a set of emails from VOLARÉ during your order process to keep you informed about the different stages of your order.

After your item(s) have been shipped, a confirmation email will be sent to you containing a tracking link. Simply click on the link within the email to easily check the status of your shipment.

You will also receive an email confirmation once your order has been delivered.

If you need further assistance tracking your package, please visit Canada Post directly and provide your tracking number here.

IS A SIGNATURE REQUIRED UPON DELIVERY OF MY ORDER?

For security reasons, an adult signature is required upon delivery of your item(s) ensuring safe arrival of your package.

I HAVE MISSED MY DELIVERY, WHAT CAN I DO?

A Delivery Notice Card will be left to show that your package will available for pickup at a certain time at a nearby post office.

A Final Notice Card will be sent to you if you haven’t picked up your package after 5 calendar days.

Your package will be held at the post office for 15 calendar days, after which time, your package will be returned to us.

ARE THERE ANY SHIPPING RESTRICTIONS?

Orders may not be shipped to P.O. Boxes. Should this happen, your order will be cancelled and you will be required to repeat the process with an accepted mailing address.

MY PACKAGE IS LOST, WHO CAN I CONTACT?

In these rare cases, please note that once proof of delivery is attached to a tracking number, VOLARÉ is not responsible for lost, damaged, or stolen items.

All risks are assumed by the courier.

Contact Canada Post immediately to start an investigation with more information here.

RETURNS AND EXCHANGES

At this current time, all items are final sale due to the exclusivity of items including Pre-order and Made-To-Order products.

There are no returns, refunds or exchanges once your order is placed.

If your item(s) are found defective, damaged, or if you have received the wrong item(s), please Contact Us within 2 days of the arrival of your package and our Client Advisor will be glad to assist you.

PAYMENT METHODS

OFFICIALVOLARE.COM ACCEPTS THE FOLLOWING PAYMENT METHODS :

VISA®, MASTERCARD®, AMERICAN EXPRESS®, DISCOVER®, DINERS®, SHOP PAY®, PAYPAL®, APPLE PAY®, GOOGLE PAY®, INTERAC®